Need to do more with PHA Pro? We’re here to help.
Teams at public housing authorities have a complex but vital job. Here’s how we help them work more efficiently and serve communities well.
Entries by Hugh Fisher
Building trust in AI customer communication
AI-powered automation is becoming a normal part of how organizations communicate with customers and stakeholders. But trust isn’t keeping pace with technology adoption. That’s the problem at the center of Twilio’s report, “How to Scale Automation Without Losing Customer Confidence.” Their survey found that AI agents already handle about half of customer service interactions, and […]
HubSpot is powerful. Here’s how to get more value from your CRM investment.
Talented teams can struggle with sales, decision-making, and client relationships. That’s why HubSpot is so valuable …
Asking the right questions about AI: How we helped a client achieve success
While other, larger institutions haven’t seen the promised benefits of AI, our client Historic Images has achieved …
Misunderstandings are expensive. Here’s how we solve them with story mapping.
Assumptions lead to misunderstandings, slowdowns, and work that has to be redone. Too often, the same people who were nodding on the previous call when asked, “Does this make sense to everyone?” or “Are we all on the same page?” come to the next call saying, “That’s not what I thought we agreed on.” We […]
Custom payroll and field management software for Helmkamp Construction Co.
Helmkamp’s payroll process was running on paper, spreadsheets, and staff time that would’ve been better spent elsewhere …
Solving the most expensive problems construction firms face in 2026
2025 was a challenging year for the construction industry. A mixture of policy changes, workforce shortages, and
Custom software unlocks efficiency and value at Haines Finishing Co.
Haines Finishing Co. called on us to build a scalable, reliable solution to their specifications …
How MCP transforms what’s possible with AI in Claris FileMaker
The introduction of Claris MCP in December 2025 opened the door to a host of new possibilities for AI and custom software. Just like Neo in “The Matrix,” who can learn new skills and abilities in moments, MCP allows your LLMs access to additional capabilities that weren’t possible before. Here’s a brief overview of what […]
Skeleton Key partners with MRI Software to improve communication and efficiency for public housing agencies
Skeleton Key, a trusted developer of custom software solutions for enterprises and the public sector, has partnered with MRI Software, a global leader in real estate solutions and services. Through the partnership, MRI’s public housing provider clients gain access to Skeleton Key’s specialized integration, implementation, and configuration services for MRI PHA Pro, enabling agencies to […]
