Privacy Policy

Your privacy is important to us at Richman Holdings, LLC, dba Skeleton Key (“we,” “us,” or “our”). We operate by these three principles:

• We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you via our services.
• We store personal information for only as long as we have a reason to keep it.
• We aim for full transparency on how we gather, use, and share your personal information.

1. Who we are and what this policy covers

Skeleton Key operates the http://skeletonkey.com/ website (the “Service”). This Privacy Policy applies to information that we collect about you when you use our website, communicate with us via email or phone, or interact with our business services.

2. Information we collect

We only collect information about you if we have a reason to do so—for example, to provide our Services, to communicate with you, or to make our Services better.

(A) Information you provide to us:

• Contact information: When you contact us, register for events, or request consultations, we collect information like your name, email, and phone number.
• Third-party event tools: To help facilitate events, we may share this information with third-party providers like Zoom. Whenever this happens, we’ll provide a clear notice before you finish the form so you can make an informed choice.
• Communications: If you contact us for support or inquiries, we keep a record of that correspondence to better serve you.
• Job applicants: If you apply for a position with us, we collect your resume and professional references for the hiring process.

(B) Information we collect automatically:

• Log information: Like most website operators, we collect information that web browsers typically make available, such as your IP address, device type, and browser type, the referring site, and the date/time of each visitor request.
• Usage data: We collect information about how you interact with our Service, such as pages visited and time spent on those pages.
• Cookies: We use cookies to help identify and track visitors and their website access preferences. For detailed information, please see our Cookie Policy.

3. How and why we use information

We use the information we collect for various purposes:

• To provide and maintain our Service.
• To notify you about changes to our Service.
• To provide customer support and respond to inquiries.
• SMS messaging: We use your phone number to communicate project updates, appointment reminders, or requested information via text message.

4. Sharing information

We share information about you in limited circumstances with appropriate safeguards:

• Subsidiaries and independent contractors: We may disclose information to our employees and contractors who need the information to process it on our behalf.
• Third-party vendors: We may share information with vendors who assist us with analytics (like Google Analytics) or email delivery.
• Legal requirements: We may disclose information in response to a subpoena, court order, or governmental request.

SMS and mobile Information:

Important: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How long we keep information

We generally discard information about you when it is no longer needed for the purposes for which we collect and use it, and we are not legally required to keep it. Web server logs are typically kept for approximately 30 days.

6. Your rights and choices

• Limit information: You can choose not to provide optional information, though it may limit your ability to use certain features.
• Opt out of marketing: You may opt out of promotional communications at any time by using the unsubscribe feature in those messages.
• Browser settings: You can set your browser to refuse cookies, though some features of our site may not function properly without them.

7. Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction.

8. Children’s privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children.

9. Contact us

If you have any questions about this Privacy Policy, please contact us:

• By email: compliance@skeletonkey.com
• By phone: (314) 353-4300