Who is Skeleton Key?
- We’re a team of smart, dedicated people who get things done.
- We’re also a privately-owned, St. Louis-based company that was founded in 2002.
- We develop and implement custom business software.
- And even though we’re an accomplished, stable, and growing company, sometimes we still feel like a teenager/startup.
What‘s Skeleton Key’s financial health?
- Debt-free. While we have occasionally used financing as a tool to fund our growth and expansion, we’ve paid off every loan several years ahead of schedule.
- An open book. In 2009 we adopted The Great Game of Business as a model for educating our owners and employees about the economics of running a healthy business, and we’ve been an Open Book company ever since.
- Growing. As of year-end 2020, we’ve created top-line revenue growth in nine (9) of the last ten (10) years, and sustained profitability for all ten (10).
What‘s Skeleton Key’s client base like?
- Our clients vary by industry, size, geography, and ownership structure, and provide products and services both for-profit and not-for-profit.
- For the sake of stability, we aim to keep our largest clients at less than 10% of our total revenue and we welcome a mix of client types and project sizes to hone our adaptability.
What‘s Skeleton Key’s culture like?
- Have you ever pitched in to help with a theater production for a local school or a community arts organization? If so you probably noticed a few things, such as an eclectic mix of people with varied experiences, banding together to create something impactful. The productions they staged were almost always a mix of ‘hard’ sciences (aka ‘stagecraft’) and ‘softer’ ones (aka ‘drama’). The ‘crew’ and the ‘talent’ had to collaborate closely in order to meet both the practical and aesthetic requirements of the show. Most likely, you experienced the challenges of competing priorities and interdependent timetables. Odds are you engaged in some wrestling with the budget, and were forced to overcome all sorts of constraints in the availability of time and resources. Nonetheless, when the curtain went up, usually on time (or close to it), everything that needed to be done somehow, someway got done, and the result was at times almost magical.
- That’s sort of how we experience things and work here at Skeleton Key – as an ensemble, with guest collaborators (i.e., our clients and their other vendors or partners), and with the determination and confidence that we’re going to create an impactful and enjoyable outcome for everyone involved as we pursue and then achieve each project’s goals.
- We may have to improvise at times, but we’re a team with proven processes, great communication, and really intelligent people. We can do wonders.
Who leads Skeleton Key?
- The company has been led since its inception in 2002 by Mark Richman, the President and Founder.
- Greg Lane, who joined the Skeleton Key team in 2007, soon became the VP of Application Development.
- In 2019, three (3) additional team members rounded out our inaugural ‘leadership team’ – Alan Kirtlink (who joined SK in 2007), Chad Adams (who joined SK in 2009), and Jay Sayers (who joined SK in 2015).
- Despite all of the aforementioned titles and roles, Skeleton Key is led by evaluating the best ideas we can gather from our team members and then passionately debating our choices.
- While our leadership team will ultimately make the decisions, we strongly subscribe to the belief that ‘All of us are smarter than any one of us.’ and that we’d be fools to overlook any input or insights from our intelligent colleagues.
What are your strengths and weaknesses?
- Strengths: We’re intelligent, extremely candid, effective, clear, and comprehensive in how and when we communicate.
- We’ve also got a pretty good sense of humor.
- We can build things quickly, almost insanely so at times, and we’re highly adaptable to new situations, business models, and client needs.
- Weaknesses: We’re optimistic, confident, and oftentimes correct, which can sometimes embolden us to keep doing things the same way. That can stifle our own internal innovation, which (ironically) we preach and enable for our clients.
- We are not ‘order-takers’ and we don’t just ‘build-to-spec’. We actively engage to find the best solution for our customer’s specific situation.