Text Messaging Terms and Conditions

Richman Holdings, LLC, dba Skeleton Key (“we,” “us,” or “our”) provides this messaging program via SMS, MMS, and RCS (collectively, “text messages”) to facilitate efficient professional correspondence with our clients and partners. By opting into our messaging services, you agree to these terms.

1. Program description

By opting into our messaging program, you agree to receive SMS, MMS, and/or RCS text messages from Skeleton Key related to:

• Service updates: Communication regarding your open service tickets.
• Project updates: Communication regarding ongoing projects and milestones.
• Relationship management: Occasional check-ins for customer satisfaction and support.

These messages are intended to improve your service experience and ensure timely support. Message delivery method may vary based on your device, carrier, and network availability.

2. Message frequency

Message frequency will vary depending on the status of your service ticket, project activity, or specific account needs.

3. Opt-in consent

You will only receive messages if you have provided explicit consent. Methods of opt-in include:

• Checking a designated consent box on a web form.
• Sending an initial “START” or “SUBSCRIBE” text to our business number.
• Documented consent provided via email or during a formal onboarding process.

Upon opting in, you will receive a one-time confirmation message. Consent is not a condition of purchase.

4. Opt-out instructions

You can cancel the messaging service at any time. Text “STOP” to any message. After you send the message “STOP,” we will send you a one-time confirmation message to confirm that you have been unsubscribed. After this, you will no longer receive text messages from us. To join again, simply sign up as you did the first time.

5. Help and support

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or reach us directly at:

• By email: support@skeletonkey.com
• By phone: (314) 353-4300

6. Message and data rates

Standard message and data rates may apply for any text messages sent to you from us and to us from you. If you have questions about your text or data plan, please contact your wireless provider.

7. Carrier disclaimer

Carriers are not liable for delayed, blocked, or undelivered messages.

8. Privacy

Your privacy is important to us. We will not share or sell your personal information. Messaging program opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes. For more details, please review our Privacy Policy.